The DMAIC process is a scientific system for resolving problems so do not pre-judge the solutions to the problems. Scientific method requires experimentation not pre-ordained solutions. #RoadtoHRExcellence
Look around your organization. How often do you hear the statement, we are doing things just the way we have always done? As an organization the tendency is to do things the way we always done them whether that is the correct way to do them or not. Ford told us the “Quality was job #1” and then they have the reputation on the market as far from it. Honda etc. utilized airbags from Takata and it is costing them widely. These are examples of errors that could have been avoided with the proper effort.
The same process you used in your high school science class applies to the seeking out the solutions to the problems in your business. Look at what you can do, not what you should do.