Let your eyes look straight ahead; fix your gaze directly before you
Albert Einstein is credited with stating that the sign of insanity is doing the same thing over and over again and expecting different results. When trying to resolve an organizational issue we cannot afford to look at the past, we need to look at what is coming before us.
Kiran Desai tells us that“The present changes the past. Looking back you do not find what you left behind.”
If we had a magic wand which would make the past the solution to the problems that your customers have, we would be in seventh heaven, but it doesn’t. The result is that you need to take the present situation and look for the solutions which will resolve hopefully future problems. This means we need to change our focus to beginning where we are today and seek the solutions going forward.