Want success at process improvement – do so bottom up and top down
Every CEO clamors for improvement in the performance levels of their organizations. We get that the problem is how do they go about obtaining that performance? In many organizations the increase in performance comes in the form of an edict from on high. Senior management says we will improve the performance of this organization. Now so just do it.
The problem comes in that is not hoe we increase he performance of our organizations. The process is all inclusive. It requires input from your subject matter experts on how to correct the process It requires two way communications within the organization. Management telling the organization that this is what they expect and the human capital assets of the organization telling management that this is what we must do to achieve that goal. It requires both sides of the spectrum to have faith, and creditability with the other. It requires a belief in the fortitude of the human capital assets to be able to suggest the tough questions that must be asked to improve the processes.
Process improvement is clearly a two way highway. Both directions have a major stake in the outcome. Both directions have the same goal to improve the organization in order to meet the needs of the customer.