In the continuous process improvement world, we consistently here about the need to listen to the voice of the customer when trying to resolve organizational problems. The problem is that this approach is primarily retroactive in nature. According to Wikipedia, Voice of the customer (VOC) is a term used in business to describe the in-depth process […]
The Change Maestro’s Daily Tip
In producing evidence-based solutions they are meaningless if we don’t measure, we won’t question #TheChangeMaestro #TLSContinuum
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Do you feel the problem facing your organization? #TheChangeMaestro#TLSContinuum
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Clients don’t hire us because we are balanced. They hire us because we are extraordinary in some way #TheChangeMaestro #TLSContinuum
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Change management without culture change is not change management #TheChangeMaestro #TLSContinuum
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Attached to choices are consequences, choose wisely
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Are your customer’s part of your improvement process? if not why not? #TheChangeMaestro #TLSContinuum
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75 percent of all process improvement efforts fail because of the lack of cross-functional teams
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75 percent of all process improvement efforts fail because not everyone is on board with the new normal
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75 percent of all process improvement efforts fail because of the fear of the unknown #TheChangeMaestro #TLSContinuum