The Change Maestro’s Saturday Management Tip: While you may have many problems with processes start with customer unmet needs first The voice of the customer is what determines whether you acquire and maintain customers. Listen to them before you try and improve or change a process.

Are your customer’s part of your improvement process? if not why not? #TLSContinuum

Are you asking every day How does this {process, procedure, action, initiative, project, policy} help the organization achieve its business objective? #TLSContinuum

Are you the critical HR leader in your organization, if not why not? #TLSContinuum

Are you doing things because that is the way you have always done it? Then do not expect either innovation or change #TLSContinuum