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DBAI Consulting

Change Maestro’s Management Tip

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When considering your future state of a process let your mind look at all the possibilities Hey I get it! In normal circumstances when we are confronted with a problem we rely on our past experiences to find solutions to those problems. In doing so you may very well be cheating your customers. Design thinking […]

Change Maestro’s Daily Tip

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“Measurement is the first step that leads to control and eventually to improvement. If you can’t measure something, you can’t understand it. If you can’t understand it, you can’t control it. If you can’t control it, you can’t improve it.” (H. James Harrington)

Change Maestro’s Daily Tip

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“Measurement is the first step that leads to control and eventually to improvement. If you can’t measure something, you can’t understand it. If you can’t understand it, you can’t control it. If you can’t control it, you can’t improve it.” (James Harrington)

Change Maestro’s Management Tip

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When beginning the process of introducing solutions involve the customer in the discussions. Jack Welsh told us that “The best Six Sigma projects begin not inside the business but outside it, focused on answering the question – how can we make the customer more competitive?  What is critical to the customer’s success? …….One thing we […]

Change Maestro’s Daily Tip

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It is impossible to improve any process until it is standardized. If the process is shifting from here to there, then any improvement will just be one more variation that is occasionally used and mostly ignored. One must standardize, and thus stabilize the process, before continuous improvement can be made.(Masaaki Ima)

Change Maestro’s Daily Tip

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A person and an organization must have goals, take actions to achieve those goals, gather evidence of achievement, study and reflect on the data and from that take actions again. Thus, they are in a continuous feedback spiral toward continuous improvement. This is what ‘Kaizan’ means (W. Edward Deming)

Change Maestro’s Management Tip – When offering solutions to improvement issues, think out of your comfort zone

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As Daniel Kahneman suggests in his book Thinking Fast and Slow, the human mind tends to take the easiest path when trying to resolve issues and make a decision. This never more true when we are trying to solve process problems. When your organization is faced with these problems the tendency is to either claim […]

Change Maestro’s Management Tip – In order to bring about true continuous process improvement you need to get out of your comfort zone and look at the real world.

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In our book Reality, Perception and your Workplace Culture I discussed this point in detail. It becomes a case of looking at the world from the image in the mirror or looking at the world from what you see looking out the window. To bring about genuine process improvement you need to be able to […]

Don’t Just Give Feedback. Engage in a Conversation

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Today’s Blog Post is taken from an alert from the Harvard Business Review. When giving feedback, you might assume your role is to tell your employee what you see, but it’s far more effective if you engage in a two-way conversation. Start by asking questions about their strengths. For example, you might say, “Tell me […]

Change Maestro’s Management Tip

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Work always flows horizontally not Vertically Many organizations believe that the most effective way to run an organization is to construct the flow of information from the top down. This leads to an environment of silos. The problem is that silo is not the way the processes flow. They are constructed in a chain with […]