For many phenomena, 80% of consequences stem from 20% of the causes. (Joseph Juran)

Quality planning consists of developing the products and processes required to meet customer’s needs. (Jospeh Juran)

It is most important that top management be quality-minded. In the absence of sincere manifestation of interest at the top, little will happen below. (Joseph Juran)

“Goal setting has traditionally been based on past performance. This practice has tended to perpetuate the sins of the past.” (Joseph Juran)

“Without a standard there is no logical basis for making a decision or taking action. (Joseph Juran)

It is not about reducing headcount, it is about reducing waste. (Jack Welsh)

Six Sigma is focused on how to make the customer more competitive. (W. Edwards Deming)

Process Improvement begins outside the business (Dept.) It begins with everyone. (Jack Welsh)

Innovation and process improvement are very much compatible. Think small steps, not large steps. (Jack Welsh)

Without data, you’re just another person with an opinion. (W. Edwards Deming)