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Change Maestro’s Management Tip – In order to bring about true continuous process improvement you need to get out of your comfort zone and look at the real world.

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In our book Reality, Perception and your Workplace Culture I discussed this point in detail. It becomes a case of looking at the world from the image in the mirror or looking at the world from what you see looking out the window. To bring about genuine process improvement you need to be able to […]

Don’t Just Give Feedback. Engage in a Conversation

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Today’s Blog Post is taken from an alert from the Harvard Business Review. When giving feedback, you might assume your role is to tell your employee what you see, but it’s far more effective if you engage in a two-way conversation. Start by asking questions about their strengths. For example, you might say, “Tell me […]

Change Maestro’s Management Tip

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Work always flows horizontally not Vertically Many organizations believe that the most effective way to run an organization is to construct the flow of information from the top down. This leads to an environment of silos. The problem is that silo is not the way the processes flow. They are constructed in a chain with […]

The Change Maestro’s Management Tip

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Try a new idea, let your mind expand the possibilities; begin your improvement effort by asking the question What If? The goal of all teams is to resolve a problem. That goal is achieved when we learn to think out of the box. When we think about the eulogy at Robert Kennedy’s funeral. He said, […]

The Change Maestro’s Blog Post – Harvard Business Review

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Overcome Your Fear of Making Mistakes The fear of making a mistake can be paralyzing in normal times, and it’s even worse when we’re living through a period of heightened uncertainty. But there are things you can do to get unstuck. Start by naming your thoughts and feelings. For example, if you work in retail […]

The Change Maestro’s Management Tip – When choosing a project to be undertaken, choose those that are leaning toward alignment with the corporate goals and mission

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Your organization is presented with a problem, large or small, that is threatening to disrupt your process flow and the needs of your customer so how do you select the route forward/ First after selecting the makeup of the cross functional team members you need to review where you stand as an organization. Your empowered […]

The Change Maestro’s Management Tip – We do not see things as they are, we see things as we are

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When we look at a problem. reality is not our companion. We tend to look at things in the way that creates the solutions to our problems in the easiest way. We are biased towards looking at the way to resolve the problem that entails the least amount of effort. But that is not how […]

Reality, Perception and Your Workplace Culture Part 1: Is there a Problem?

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In our book Reality, Perception and Your Workplace Culture I discussed the two views of the world that organizations have regarding problems. They either see them from looking in the mirror or looking out the window. They either see problems how they see the problems, or they see them as their customers see the problems. […]

The Change Maestro’s Management Tip – A team is greater than its parts, It is not dependent on a single part

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If you have followed this blog or are familiar with the tenants of process improvement you know that the basis of that effort is the coming together of the collective ideas of the organization to achieve that continuous process improvement. This collective effort should be in the form of a cross-functional team. Let’s explore what […]

Employee Empowerment Part 1

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On July 1, Productivity Press will be releasing our new book on Employee Empowerment. One of the major discussions in the business world is: How do we get our human capital assets more engaged in the organization? Current Gallup Polls state that 85% of our employees are not engaged within their organizations. Employee Empowerment is […]

The Change Maestro’s Management Tip

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On cross functional teams, authenticity among members is the key to success Cross Functional Teams are the basis of our process improvement efforts in any organization. Because of that it is critical that members of the team be comprised of those who are working to solve our organizational issues be there because they really want […]

Attached to choices are consequences, choose wisely

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The source for many of my posts over the years has been the local churches announcing their upcoming sermons for the Sunday services and this one is no different. Originally I thought about this in a different context but the events of the past week have changed my focus. We are involved in an ever-changing […]

The Change Maestro’s Management Tip

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If you hire based on “just like me” you lose the diversity of ideas necessary to improve your organization. Think about your last hire before this CoVid-19 crisis? How did you decide which candidate to hire? Research has shown that we tend to settle on those who most resemble us- in looks,, in thoughts and […]

Is that all there is?

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In the continuous process improvement world, we consistently here about the need to listen to the voice of the customer when trying to resolve organizational problems. The problem is that this approach is primarily retroactive in nature. According to Wikipedia, Voice of the customer (VOC) is a term used in business to describe the in-depth process […]

What was the last book you could not put down?

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In the past year I took the opportunity to join the Next Best Idea Club and part of the benefits is the delivery to your home four times a year. In the box that just arrived was a copy of the new book Uncensored by Zachary Wood. It is one of those books that is […]

EEOC releases report on Age Discrimination

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he U.S. Equal Employment Opportunity Commission (EEOC), issued a report today on the State of Older Workers and Age Discrimination 50 Years After the Age Discrimination in Employment Act (ADEA). The ADEA was signed into law in December 1967 and took effect 50 years ago this month, in June 1968. The ADEA was an important part […]

Thank you for the memories

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Take a trip back in time to May of 1991 at the Anatole Hotel for the Worldwide ERC’s National Relocation Conference. During that event two events took place which would shape my work for over a quarter of a century. The first was the suggestion from a member of the ERC staff that based on […]