Who in your organization really matters – the people
Change Maestro’s Daily Tip
TLS Continuum is a strategic approach to implementing quality improvement through careful review
Change Maestro’s Daily Tip
Encourage human capital asset ownership of the organizational processes
Change Maestro’s Daily Tip
Lack of employee response directly related to management empty words
Change Maestro’s Daily Tip
HR Excellence requires caring more for your organization than others think wise.
Change Maestro’s Daily Tip
Every process has its hiccups, finding them is the hard part because we don’t look for themEvery process has its hiccups, finding them is the hard part because we don’t look for them
Change Maestro’s Daily Tip
Attached to choices are consequences, choose wisely
Change Maestro’s Daily Tip
Are your customer’s part of your improvement process? if not why not?
Change Maestro’s Daily Tip
Are you asking every day How does this {process, procedure, action, initiative, project, policy} help the organization achieve its business objective?
Change your process map to a journey map- start with the client process before yours
Today’s change maestro’s management tip looks at another view of the continuous process improvement effort in your organization. We need to look at the very essence of the process. One of the initial tools in process improvement s the creation of a process map. It is used to track the various steps in the process […]
Change Maestro’s Daily Tip
Are you a dictator or a coach? Understand your new role in the organization
Change Maestro’s Daily Tip
Failure is the seed of success (Karou Ishikawa)
Change Maestro’s Daily Tip
As much as 95% of quality related problems in the factory can be solved with seven fundamental quantitative tools (Karou Ishikawa)
Change Maestro’s Daily Tip
In management, the first concern of the company is the happiness of people who are connected with it. If the people do not feel happy and cannot be made happy, that company does not deserve to exist. (Karou Ishikawa)
Change Maestro’s Daily Tip
There will always be a next crisis, we just don’t know what it will be (Sakichi Toyoda) #TLSContinuum
Change Maestro’s Daily Tip
There will always be a next crisis, we just don’t know what it will be (Sakichi Toyoda)
Change Maestro’s Daily Tip
“It is in Toyota’s DNA that mistakes made once will not be repeated.” Is it in yours? (Sakichi Toyoda)
Change Maestro’s Daily Tip
When a problem occurs, ask “why” five times to try to find the source of the problem.(Sakichi Toyoda)
Change Maestro’s Daily Tip
Before you say you can’t do something …try it (Sakichi Toyoda)
Change Maestro’s Daily Tip
For many phenomena, 80% of consequences stem from 20% of the causes. (Joseph Juran)
Change Maestro’s Daily Tip
Quality planning consists of developing the products and processes required to meet customer’s needs (Joseph Juran)
Change Maestro’s Daily Tip
It is most important that top management be quality-minded. In the absence of sincere manifestation of interest at the top, little will happen below. (Joseph Juran)
Change Maestro’s Daily Tip
“Goal setting has traditionally been based on past performance. This practice has tended to perpetuate the sins of the past.” (Joseph Juan)
Change Maestro’s Daily Tip
“Without a standard there is no logical basis for making a decision or taking action.” (Joseph Juran)
Change Maestro’s Daily Tip
“All improvement happens project by project and in no other way. (Joseph Juran)
Change Maestro’s Daily Tip
“quality control departments have taken the job of quality away from the people that can contribute most to quality—management, supervisors, managers of purchasing, and production workers.” (W. Edwards Deming)
Change Maestro’s Daily Tip
“Being convinced one knows the whole story is the surest way to fail.” (Phillip Crosby)
Change Maestro’s Daily Tip
Why bake only a third of the pie? Use every tool at your disposal, not just one
Change Maestro’s Daily Tip
Who in your organization really matters – the people (W. Edward Deming)
Change Maestro’s Daily Tip
If you don’t have time to do it right you must have time to do it over.” (Proverbs)
The Change Maestro’s Daily Tip
Big problems are most often solved by a sequence of small solutions, sometimes over weeks, sometimes over decades (Chip and Dan Heath)
Change Maestro’s Management Tip
When considering your future state of a process let your mind look at all the possibilities Hey I get it! In normal circumstances when we are confronted with a problem we rely on our past experiences to find solutions to those problems. In doing so you may very well be cheating your customers. Design thinking […]
Change Maestro’s Daily Tip
Facing a problem, you can choose to exit, exercise voice or depend on organizational loyalty (Albert Hirschman)
Change Maestro’s Daily Tip
If you can’t see it and name a problem, you Can’t solve it (Kimberle Crenshaw Columbia Law School) #TLSContinuum
Are you hiring correctly?
An article in the latest issue of Harvard Business Review suggests that the majority of organizations are hiring in the wrong fashion leading to poor hiring decisions. The article can be read at https://hbr.org/2019/05/recruiting#your-approach-to-hiring-is-all-wrong
The Change Maestro’s Daily Tip
Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric. Philip Crosby
The Change Maestro’s Daily Tip
Quality is everyone’s responsibility Andy Stanley
The Change Maestro’s Daily Tip
Quality means doing it right when nobody is looking Deepak Chopra
The Change Maestro’s Daily Tip
Quality is not an act it is a habit Wayne Dyer
The Change Maestro’s Daily Tip
The main difference between service and manufacturing is that the service department doesn’t know they have a product Winston Churchill
Don’t Let Racial Bias Creep into Work Assignments
Normally on Wednesday ‘s blog post we present issues surrounding process improvement, however I saw this post from the Harvard Business Review and thought it was appropriate for the times we are facing. When trying to address racial disparities, managers often focus on recruiting and hiring. But if you want to create a truly diverse, […]
The Change Maestro’s Daily Tip
Putting out fires is not improvement of the process Joe Vitale
The Change Maestro’s Daily Tip
A company cannot buy its way into quality Phillip Crosby
The Change Maestro’s Daily Tip
The greatest waste in America is failure to use the abilities of people W. Edwards Deming
The Change Maestro’s Management Tip
Successful teams require team members to find meaningful experience from the team The essences of the world of collaboration that we are in coupled with the demands of the VUCA age and the generational demands is that in order to have successful teams all of the team members must feel that they have a worthwhile […]
The Change Maestro’s Daily Tip
The aim of leadership should be to improve the performance of man and machine, to improve quality, to increase output, and simultaneously to bring pride of workmanship to people W Edwards Deming
The Change Maestro’s Daily Tip
Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place. Henry Ford
Employee Empowerment Part 2
Have you every traveled to Montreal or gone into the ethnic sections of some of our bigger cities? What was the problem that you encountered? The chances are you encountered conversations, which you could not comprehend what was going on. For all you know they could be saying adverse things about you or your organization […]
The Change Maestro’s Daily Tip
Your main responsibility is to seek solutions, not solve problems Aristotle
The Change Maestro’s Daily Tip
You can’t see the picture, if you are inside the frame W. Edwards Deming