An article in the latest issue of Harvard Business Review suggests that the majority of organizations are hiring in the wrong fashion leading to poor hiring decisions. The article can be read at https://hbr.org/2019/05/recruiting#your-approach-to-hiring-is-all-wrong

Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric. Philip Crosby

Quality is everyone’s responsibility Andy Stanley

Quality means doing it right when nobody is looking Deepak Chopra

Quality is not an act it is a habit Wayne Dyer

The main difference between service and manufacturing is that the service department doesn’t know they have a product Winston Churchill

Normally on Wednesday ‘s blog post we present issues surrounding process improvement, however I saw this post from the Harvard Business Review and thought it was appropriate for the times we are facing. When trying to address racial disparities, managers often focus on recruiting and hiring. But if you want to create a truly diverse, […]

Putting out fires is not improvement of the process Joe Vitale

A company cannot buy its way into quality Phillip Crosby

The greatest waste in America is failure to use the abilities of people W. Edwards Deming

Successful teams require team members to find meaningful experience from the team The essences of the world of collaboration that we are in coupled with the demands of the VUCA age and the generational demands is that in order to have successful teams all of the team members must feel that they have a worthwhile […]

The aim of leadership should be to improve the performance of man and machine, to improve quality, to increase output, and simultaneously to bring pride of workmanship to people W Edwards Deming

Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place. Henry Ford

Have you every traveled to Montreal or gone into the ethnic sections of some of our bigger cities? What was the problem that you encountered? The chances are you encountered conversations, which you could not comprehend what was going on. For all you know they could be saying adverse things about you or your organization […]

Your main responsibility is to seek solutions, not solve problems Aristotle

You can’t see the picture, if you are inside the frame W. Edwards Deming

You might say I’m a dreamer, but I’m not the only one, I hope someday you’ll join us and the world will live as One. John Lennon

You are empowered to bring about change in your organization. Believe it!! W. Edwards Deming

Who in your organization really matters – the people W. Edward Deming

When we discover that the organization has some problems how we resolve the issue is not the desired end result.

What would it take for you to be the organizational super hero? John Lennon

We need to be speaking each other’s business languages

We exist to meet the needs of our customers

Waste is the silent corporate killer

Are your cross-functional teams empowered to change? Empowerment is the key to successful process improvement. Sustainable change management only occurs when you have an empowered organization. An empowered organization occurs when you have an empowered and engaged human capital assets. To carry the thought forward, if you have engaged and empowered human capital assets they […]

Want to learn what is going on in your organization take an employee to lunch 

Understand how one internal process feeds the next one

The Future will be won by those who can spread their ideas better, faster, and more durable Jeremy Heimans, Henry Timms in New Power

Truth in Brand – Our messages are centered on the importance of the customer to the organization 

Truth in Brand – Our messages are aligned with effective response to the needs of our stakeholders

Another online training opportunity pre-approved for HRCI credits. Compliance Online has asked me to present a webinar regarding Big Data and HR. Follow the link for more information https://www.complianceonline.com/big-data-hr-webinar-training-706522-prdw

I recently had the pleasure of talking to the members of the Mobile, AL chapter of the Society for Human Resource Management. Prior to my presentation, during the networking opportunity I walked the room stopping at each table and asking whether they were ready to go back to work and empower change in their organization. […]

In the way to the Veterinarian’s for an emergency run, we passed a church whose billboard stated “You can’t see the picture, if you are inside the frame.” The statement clearly applies to both our organizations and the dichotomy that exists in almost every workplace on the face of this globe we call earth.Taiichi Ohno, […]

What kind of manager are you? You really have only two options in today’s global workplace. The first one can be equated to the lion tamer in the circus. Is this a fair indication of your management style? If you still operate under the notion that your employees have a job to do. That they […]

To be a true strategic partner in HR you must learn the language of business

Online training opportunity about 10 Strategies to Successfully handle Change Management in your organization being presented by Compliance Online Webinars on July 2nd, 2020 at 1pm. For further information follow the link https://www.complianceonline.com/change-management-strategies-webinar-training-706520-prdw

TLS Continuum is a strategic approach to implementing quality improvement through careful review

The other day I was watching the news and there were a number of stories about the protests to the stay-at-home orders across the country. In listening to their views I clearly heard a real time example of the windows versus the mirror syndrome. I clearly heard people who cold not or did not want […]

The success of continuous process improvement efforts centered around 3 pillars- Customers, culture and Quality improvement

The past is the past and what is important is the current condition and what we will do next to go beyond where we are today.” Tachii Ohno

The organizational experts are your frontline people

Process Improvement equals Collaboration not rule by Bully manager We are in challenging times, We are in an age of volatility, uncertainty, chaos and ambiguity. This is not the time for the mangers who believe that his/her role is one of this is what I want done, this is when I want it done and […]

The move from jobs to projects requires cross-functional teams

The most common source of mistakes in management decisions is the emphasis on finding the right answer rather than the right question

While recently looking at some of the available human resource positions, across the country, we came across an ad which was seeking a hands on HR professional. This is fine but it was the punch line that really caught my eye. In the job requirements, this organization specifically stated that it did not want an […]