In the continuous process improvement world, we consistently here about the need to listen to the voice of the customer when trying to resolve organizational problems. The problem is that this approach is primarily retroactive in nature. According to Wikipedia, Voice of the customer (VOC) is a term used in business to describe the in-depth process […]
What was the last book you could not put down?
In the past year I took the opportunity to join the Next Best Idea Club and part of the benefits is the delivery to your home four times a year. In the box that just arrived was a copy of the new book Uncensored by Zachary Wood. It is one of those books that is […]
From HR Dive: Feedback-shy employees can cost employers $25K or more
AUTHOR Valerie Bolden-Barrett PUBLISHED July 16, 2018 Dive Brief: Employees who keep quiet for too long on problems they spot could cost their employers as much as $25,000, a new VitalSmarts’ study found. Researchers David Maxfield and Steve Willis said that when employees don’t to speak up, or wait too long to do so, about […]
EEOC releases report on Age Discrimination
he U.S. Equal Employment Opportunity Commission (EEOC), issued a report today on the State of Older Workers and Age Discrimination 50 Years After the Age Discrimination in Employment Act (ADEA). The ADEA was signed into law in December 1967 and took effect 50 years ago this month, in June 1968. The ADEA was an important part […]
TLS Continuum Part 89: Empowerment: The DNA of Sustainable Change Management
You and I constantly hear the comment that our organization human capital assets are no longer engaged. Dale Carnegie Institute in a recent survey states that among the 1,500 employees, only 29% are fully engaged and 26% are disengaged. Almost half (45%) are partially engaged. One of the downsides of today’s organizational structure is that […]
TLS Continuum Part 86: 5 ways to bring business skills to the classroom
We constantly read in the media and hear our elected officials espousing that our schools are in turmoil. However, if we bring the TLS Continuum and its associated business skills to the school environment we can counter these messages of gloom and doom. So how do we make that happen? Map your processes Both from […]
TLS Continuum Part 84: Are you in real time or in a bubble?
In Part 84, I posed the question as to whether your organization viewed the global workplace from looking in the mirror or looking out the window. I suggested that the view from the mirror is what you think you do and the view from the window is what your clients tell you what you do […]
TLS Continuum Part 84:The organizational view of the world via a mirror or a window?
The other day I was listening to an installment of the Voice of Experience from the National Speakers Association in which the presenter talked about the different view one gets from the mirror versus the window. There is a direct applicability to the TLS Continuum. In order to achieve sustainable process improvement, you must begin […]
TLS Continuum Part 83: The HR Missing Link;Have you found it as yet?
In Part 82 of this series, I posed the question whether or not human capital management was dead or not. In this part I want to suggest that there is a vital path to your survival both as an HR professional and as part of your organization. The C-Suite office holders of the 21st century […]
TLS Continuum Part 82: Is Human Capital Management dead?
As I listen to the Internet scuttlebutt I have cause to stop and consider whether the HR profession, as we know it , is thriving or either dying or has already died. I have a fellow consultant who told me that the reason why I am not getting the interest in some of my programs […]