Course Content
The course content is aimed at those human capital management professionals who have a desire to move to a more strategic mode of operation. Upon the completion of this course content they
Introduction
- Will understand the course content by topic presented.
- Will understand the key performance indicators that they will understand upon the completion of the course.
- Will remember the industry acronyms.
- Will understand how to contact the course facilitator.
The Foundations
- Will understand the definition of excellence.
- Will be able to evaluate the 11 key elements of workplace excellence.
- Will be understand the definition of HR Excellence
- Will evaluate how to create a center of excellence within their organization.
- Will understand the Center of Excellence Model
- Will analyze the Center of Excellence Performance metrics.
- Will understand the history of the quality movement from the 1900’s to the present.
Critical Success Factors
- Will have a basic understanding of the Socio-Technical System
- Will understand the role of human capital management in their organizations.
- Will understand the factors behind the resistance to change.
- Will be able to evaluate the presence of non-value-added activities in their processes.
- Will be able to evaluate the voice of the customer.
- Will be able to evaluate the organizational stakeholders using a SIPOC form.
- Will understand the basics of cross-functional teams.
- Will understand Taylor’s Principles of Scientific Management.
- Will be able to apply the new team tools to their processes,
- Will be able understand the team roles and responsibilities,
- Will understand the basics of project management.
- Will; be able to create a project charter.
- Will be able to utilize project maps in their projects
The Methodologies
- Will understand the difference between an open and a closed organizational system.
- Will understand the difference between a cycle and a continuum.
- Will remember the components of the TLS Continuum methodology spectrum.
- Will understand the basic principles of each methodology.
- Will understand the comparison between the TLS Continuum and the Scientific method.
The Application
- Will apply the use of process improvement software to analyze process metrics.
- Will understand and apply the Continuous process improvement matrix.
- Will understand the basics of agile management.
- Will understand the basics of system thinking.
- Will understand the business case for the define stage.
- Will be able to apply the define stage toolbox.
- Will be able to create an organizational value proposition.
- Will be able to create a process map of their talent acquisition process.
- Will be able to create an Ishikawa Fishbone diagram of their talent acquisition process.
- Will understand the business case for the measure stage.
- Will be able to apply the measure stage toolbox.
- Will be able to create a value stream map of their talent acquisition process.
- Will be understanding the business case for the analyze stage.
- Will be able to apply the Analyze stage toolbox.
- Will be able to analyze work in progress using the TAKT Time and Traffic Intensity Calculators.
- Will understand the human Capital management reinforcing loop of their talent acquisition process.
- Will understand the usage of Ishikawa’s 5 Why’s
- Will understand the basics of Design of Experiments.
- Will understand the improve stage business case.
- Will be able to apply the Improve stage toolbox.
- Will understand the difference between a pull and a push work environment.
- Will understand the basics of design for six sigma.
- Will understand the use of an after-action review in their processes.
- Will be to apply the Control stage Toolbox.
- Will understand the use of visual management systems.
- Will understand the concept of Poka Yoke.
The TLS Continuum in Action
- Will understand the available HR certifications.
- Will understand the RBL Group Human Resource Global Challenges
- Will understand the RBL Group Human Resource Competencies and the changes over time.
- Willl understand the HRCI Body of Knowledge
- Will apply the body HRCI Body of knowledge to the available projects.
- Will be able to create a spaghetti diagram of their workplace.
- Will be able to analyze the TLS Continuum through the analysis of 7 case studies of organizations that have used the methodologies to improve their Human Capital Management function.
- Will be able to evaluate the overall cost of hire in the talent acquisition process.
- Will understand the structure of the Kaplan-Norton Balance Scorecard
- Will apply the Training Effectiveness Attribute Assessment Tool to their organization.
- Will understand the basis of a Kanban System
The Implementation
- Will understand the Patterson Model of Human Capital Management
- Will evaluate the difference between transactional human capital management and strategic human capital management.
- Wil be able to apply the TLS Continuum Implementation Roadmap to their Human Capital Management function.
- Will understand how the roadmap aligns with the other organizational functions.
- Will understand the difference between cutting costs and raising revenue using throughput accounting.
- Will be able to apply the 14 implementation strategies to their human capital management function.
Final Thoughts
- Will remember what the role of each component of the continuum serves.
- Will understand the new corporate culture and its effects on the organization.
- Wil be able to create a Project Charter for their organizational specific HCM issue.
- Will be able to create a SIPOC of their talent acquisition process.
- Will be able to complete a project worksheet for their project indicating what tools they chose and why.
- Will create a process map of their talent acquisition process.
- Will create an Ishikawa Fishbone of their talent acquisition process.
- Will create a value stream map for their talent acquisition process.
- Will create a voice of the customer matrix for their talent acquisition process.
- Will evaluate the 75-question final exam and achieve a minimum score of 75% on the exam.
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