Problem solving truth #24: The key to finding the root cause of intermittent problems is determining the timing of the symptoms(Bob Sproull)

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Problem solving truth #23: Incorrect datas are actually more dangerous than no data because they lead you down the wrong path. (Bob Sproull)

Problem solving truth #22: Problem-solving traps create detours for problem solvers. (Bob Sproull)

Problem solving truth #21: Find defect-free configurstions and then compare them to find differences and distinctions (Bob Sproull)