“Without a standard there is no logical basis for making a decision or taking action.” (Joseph Juran)

All improvement happens project by project and in no other way. (Joseph Juran)

It is not about reducing headcount, it is about reducing waste. (Jack Welch)

Six Sigma focused on how to make the customer more competitive. (Jack Welsh)

Process Improvement begins outside the business (Dept.) It begins with everyone. (Jack Welsh)

Innovation & process improvement are very much compatible. Think small steps, not large steps. (Jack Welsh)

Without data, you’re just another person with an opinion. (W.Edwards Deming)

The main difference between service and manufacturing is that the service department doesn’t know they have a product (W. Edwards Deming)

The greatest waste in America is the failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make. (W. Edwards Deming)

The emphasis should be on why we do a job. (W. Edwards Deming)