For many phenomena, 80% of consequences stem from 20% of the causes.(Joseph Juran)

Quality planning consists of developing the products and processes required to meet customer’s needs. (Joseph Juran)

It is most important that top management be quality-minded. In the absence of sincere manifestation of interest at the top, little will happen below. (Joseph Juran) Look for our TLS Continuum Toolbox Newsletter on LinkedIn every Thursday https://www.linkedin.com/newsletters/tls-continuum-tooolbox-6867137623996166144/

“Without a standard there is no logical basis for making a decision or taking action.” (Joseph Juran)

All improvement happens project by project and in no other way. (Joseph Juran)

It is not about reducing headcount, it is about reducing waste. (Jack Welch)

Six Sigma focused on how to make the customer more competitive. (Jack Welsh)

Process Improvement begins outside the business (Dept.) It begins with everyone. (Jack Welsh)

Innovation & process improvement are very much compatible. Think small steps, not large steps. (Jack Welsh)