If you can’t describe what you are doing as a process, you don’t know what you’re doing. (W. Edwards Deming)

Failure of management to plan for the future and to foresee problems has brought about waste of manpower, of materials, and of machine-time, all of which raise the manufacturer’s cost. (W Edwards Deming)

Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place. (W Edwards Deming)

A person and an organization must have goals, take actions to achieve those goals, gather evidence of achievement, study and reflect on the data and from that take actions again. Thus, they are in a continuous feedback spiral towards continuous improvement. This is what Kaizen means. (W.Edwards Deming)

85% of the reasons for failure are deficiencies in the systems and processes rather than the employee. (W. Edwards Deming)

A company cannot buy its way into quality. (W. Edwards Deming)

The ideal conditions for making things are created when machines, facilities, and people work together to add value without generating any waste. (Kiichiro Toyoda)

“Being convinced one knows the whole story is the surest way to fail.” (Phillip Crosby)

Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric. (Phillip Crosby)

No goal, regardless of how small can be achieved without adequate training. (Taiichi Ohno)