The ideal conditions for making things are created when machines, facilities, and people work together to add value without generating any waste. (Kiichiro Toyoda)

“Being convinced one knows the whole story is the surest way to fail.” (Phillip Crosby)

Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric. (Phillip Crosby)

No goal, regardless of how small can be achieved without adequate training. (Taiichi Ohno)

Something is wrong if workers do not look around each day, find things that are tedious or boring, and then rewrite the procedures. Even last month’s. (Taiichi Ohno)

You must clean up everything so you can see the problem. (Taiichi Ohno)

Having no problems is the biggest problem of all. (Taiichi Ohno)

All we are doing is looking at the time line from the moment the customer gives us an order to the point when we collect the cash. (Taiichi Ohno)

What is important is having all the elements together as a system. It must be practiced every day in a continuous manner. (Taiichi Ohno)

When you are out observing on the Gemba, do something to help them. If you do, people will come to expect that you can help them and will look forward to seeing you again on the Gemba. (Taiichi Ohno)