Removal of waste in our processes makes the organization more sustainable. (Anonymous)

Process improvement is both top down and bottom up simultaneously. (Anonymous)

Process Improvement is a Process it is not a program or a Dept. (Anonymous)

Process improvement does not happen overnight. (Anonymous)

Problems only get solved when you stop ignoring them. (Anonymous)

Our responsibility is to acquire and maintain customers by meeting their needs not ours. (Anonymous)

Non-value-added activities serve no customer demands. (Anonymous)

Need to obtain the ability to understand the flow through the entire organization. (Anonymous)

Need new talent? Are you ruling candidates in or out? (Anonymous)

Learn to change your organization by presuming that you can. (Anonymous)