Process Improvement begins outside the business (Dept.) It begins with everyone. (Jack Welsh)

Innovation & process improvement are very much compatible. Think small steps, not large steps. (Jack Welsh)

Without data, you’re just another person with an opinion. (W.Edwards Deming)

The main difference between service and manufacturing is that the service department doesn’t know they have a product (W. Edwards Deming)

The greatest waste in America is the failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make. (W. Edwards Deming)

The emphasis should be on why we do a job. (W. Edwards Deming)

The aim of leadership should be to improve the performance of man and machine, to improve quality, to increase output, and simultaneously to bring pride of workmanship to people. (W. Edwards Deming)

Quotas are a fortress against improvement of quality and productivity. (W. Edwards Deming)

Quality is pride of workmanship. (W.Edwards Deming)