85% of the reasons for failure are deficiencies in the systems and processes rather than the employee. (W. Edwards Deming)

A company cannot buy its way into quality. (W. Edwards Deming)

The ideal conditions for making things are created when machines, facilities, and people work together to add value without generating any waste. (Kiichiro Toyoda)

“Being convinced one knows the whole story is the surest way to fail.” (Phillip Crosby)

Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric. (Phillip Crosby)

No goal, regardless of how small can be achieved without adequate training. (Taiichi Ohno)

Something is wrong if workers do not look around each day, find things that are tedious or boring, and then rewrite the procedures. Even last month’s. (Taiichi Ohno)

You must clean up everything so you can see the problem. (Taiichi Ohno)

Having no problems is the biggest problem of all. (Taiichi Ohno)

All we are doing is looking at the time line from the moment the customer gives us an order to the point when we collect the cash. (Taiichi Ohno)