Problem definition: What is the problem? (Bob Sproull)

Problem definition: What is the location of the problem? (Bob Sproull)

Problem definition: How many items have this problem? (Bob Sproull)

Never implement a solution without validating that your solution does not have a negative impact on the process.(Bob Sproull)

New edition of the TLS Continuum Toolbox Newsletter is now available on LI. https://lnkd.in/eT6BmJ8s

Must never assume that a problem has only a single cause. (Bob Sproull)

New edition of the Change Maestro’s Roadmap newsletter is now on LI.https://www.linkedin.com/pulse/roadmap-what-do-you-expect-daniel-dan-bloom-sphr-ssbb-k4sne

If you don’t have time for quality and don’t value it enough to be interested in it, how can you expect your employees to? (JIm Harrington)

What is done cannt be undone, but one can prevent it from happening again. (Anne Frank)