Our responsibility is to acquire and maintain customers by meeting their needs not ours. (Anonymous)

Non-value-added activities serve no customer demands. (Anonymous)

Need to obtain the ability to understand the flow through the entire organization. (Anonymous)

Need new talent? Are you ruling candidates in or out? (Anonymous)

Learn to change your organization by presuming that you can. (Anonymous)

It needs to become part of the corporate culture that there is no such thing as it is not my job. (Anonymous)

Innovation consists of looking at what everyone else is looking at but seeing what no one else sees. (Anonymous)

Innovation can be very important, but that could mean small changes to something that is already working.(Anonymous)

Improvement based is complacency is not an improvement (Anonymous)

If you know what the goal is and you know what critical success factors equal success, you know what has to be present to reach that level. (Anonymous)