When you are out observing on the Gemba, do something to help them. If you do, people will come to expect that you can help them and will look forward to seeing you again on the Gemba. (Taiichi Ohno)

All we are doing is looking at the timeline from the moment a customer gives us an order to the point we collect the cash. And we are reducing that. (Tachii Ohno)

Costs do not exist to be calculated; costs exist to be reduced. (Tachii Ohno)

Progress cannot be generated when we are satisfied with existing situations. (Tachii Ohno)

The past is the past and what is important is the current condition and what we will do next to go beyond where we are today. (Tachii Ohno)

Success comes in cans – I can, You can, we can (Anonymous)

Your main responsibility is to seek solutions, not solve problems. (Anonymous)

You have to have the courage to do what you think is right. (Anonymous)

You can’t solve a problem until you ask the right question. (Anonymous)

You are perceived as being a commodity or a mediocre part of the organization if you don’t speak the language of business. (Anonymous)