Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric. (Phillip Crosby)

No goal, regardless of how small can be achieved without adequate training. (Taiichi Ohno)

Something is wrong if workers do not look around each day, find things that are tedious or boring, and then rewrite the procedures. Even last month’s. (Taiichi Ohno)

You must clean up everything so you can see the problem. (Taiichi Ohno)

Having no problems is the biggest problem of all. (Taiichi Ohno)

All we are doing is looking at the time line from the moment the customer gives us an order to the point when we collect the cash. (Taiichi Ohno)

What is important is having all the elements together as a system. It must be practiced every day in a continuous manner. (Taiichi Ohno)

When you are out observing on the Gemba, do something to help them. If you do, people will come to expect that you can help them and will look forward to seeing you again on the Gemba. (Taiichi Ohno)

All we are doing is looking at the timeline from the moment a customer gives us an order to the point we collect the cash. And we are reducing that. (Tachii Ohno)

Costs do not exist to be calculated; costs exist to be reduced. (Tachii Ohno)