Problem solving truth #30: Most processes are dynamic and change, so it is important to study them over time. (Bob Sproull)

Problem Solving truth #29: When problems are discovered and investigated  a chain of events always leads to the problem source or root cause. (Bob Sproull)

New edition of the TLS Continuum Toolbox Newsletter is now available on Substack. https://open.substack.com/pub/danieltbloomsphrssbb/p/focus-on-the-process?r=1u8ld&utm_campaign=post&utm_medium=web&showWelcomeOnShare=true

Problem solving truth #28: Membership of a problem-solving team should be limited to people who have a vested interest in the process with the problem (Bob Sproull)

Problem solving truth #27: Effective problem-solving is the synergistic result of a functionally diverse team using a structured result(Bob Sproull)