Every process has its hiccups, finding them is the hard part because we don’t look for them. (Road to HR Excellence)

Empowerment= Engagement x Teams x Process Ownership (Road to HR Excellence)

Empowerment is the DNA of sustainable change management in your organization. (The Road to HR Excellence)

Continuous Process Improvement = Management Style x Empowerment x Teams (The Road to HR Excellence)

Are your customer’s part of your improvement process? if not why not? (The Road to HR Excellence)

Are you the critical HR leader in your organization, if not why not? (The Road to HR Excellence)

Are you doing things because that is the way you have always done it? (Road to HR Excellence)

Are you asking every day How does this {process, procedure, action, initiative, project, policy} help the organization achieve its business objective? (Road to HR Excellence)

Are you a dictator or a coach? Understand your new role in the organization. (TLS Continuum Training)

Gemba means imagining what you are observing is ur own job rather than somebody else’s problem and making efforts to improve it. (Akio Toyoda)